Frequently Asked Questions
If You’ve Got Questions. We’ve Got Answers!
Unlike most other disasters, flooding is an urgent matter. You should call Water Emergency Team the moment you suspect flooding so that our teams can be on site within the hour. This allows us to work to limit any additional damage and start down the path of restoring your home or business.
As your home continues to be exposed to water over time materials will transition from something that can saved to not salvageable. Water and moisture that stagnates will go from clean to contaminated. Lastly mold and bacteria thrive and multiply in moist environments.
There are a lot of factors that go into determining insurance coverage. Most home owner policies cover sudden and accidental water damage. Water Emergency Team works with all insurance companies. Our goal, just like your insurance company is to help you get your life back to normal.
It’s important for you to call Water Emergency Team as soon as you notice water damage. Any delay can cause the situation to worsen, a rapid response will limit the loss to the benefit of both you and your insurance company.
Because time is of the essence that is why the insurance industry as a whole does not require an estimate before emergency services begin.
With flooding we recommend calling a professional for a free Wet Check. During this quick visit we will be able to determine the extent of your damage. We will use our tools to find hidden moisture and where water has migrated.
Then our team will also consult with you on the best course of action.
The first thing you need to do when your house floods is to find the source of the water. Sometimes it is safe for you to stop the flow of the water, such as a damaged toilet supply line. In this case there would be a small valve close to the wall that you can turn. Use caution as it is dangerous to walk in standing water, it could be contaminated, or at the very least a slip and fall hazard.
After you have located the source of the water and attempted to stop the flow (only if safe, and simple to do so) call Water Emergency Team. We will respond within the hour to assess the situation and develop and plan of action. We don’t recommend attempting to suck up water with a shopvac, or drying using consumer fans. To remove all of the water it will take deep extraction, high velocity airflow, and dehumidification.