Frequently Asked Questions
If You’ve Got Questions. We’ve Got Answers!
Unlike most other disasters, flooding is an urgent matter. You should call Water Emergency Team the moment you suspect flooding so that our teams can be on site within the hour. This allows us to work to limit any additional damage and start down the path of restoring your home or business.
As your home continues to be exposed to water over time materials will transition from something that can saved to not salvageable. Water and moisture that stagnates will go from clean to contaminated. Lastly mold and bacteria thrive and multiply in moist environments.
There are a lot of factors that go into determining insurance coverage. Most home owner policies cover sudden and accidental water damage. Water Emergency Team works with all insurance companies. Our goal, just like your insurance company is to help you get your life back to normal.
It’s important for you to call Water Emergency Team as soon as you notice water damage. Any delay can cause the situation to worsen, a rapid response will limit the loss to the benefit of both you and your insurance company.
Because time is of the essence that is why the insurance industry as a whole does not require an estimate before emergency services begin.
With flooding we recommend calling a professional for a free Wet Check. During this quick visit we will be able to determine the extent of your damage. We will use our tools to find hidden moisture and where water has migrated.
Then our team will also consult with you on the best course of action.
There are several key steps to restore a home or business that has experienced flooding. While there are many different scenarios two main steps are common throughout.
- Water Extraction – This is the process of removing the standing water. Some water will require deep or heavy extraction to remove. Don’t attempt to use a normal vacuum to remove the water, as that will ruin the vacuum.
- Structural Drying – After most of the water is removed, drying can begin. At this point most items might appear to be dry, but will be wet to the touch, and especially show high moisture readings. The only way to remove the remaining moisture is with high velocity air flow, dehumidifiers and sometimes heating the materials. This normally takes 3-4 days if properly setup.
The source of the water determines what kind of risk is poses to your health and safety. This water source also determines the way we will go about cleaning and restoring your property. Water is broken into three categories.
Category 1 Water
This would be the cleanest water, and does not pose a threat to humans or animals. Clean water lines or overflowing tubs would be two examples of clean water.
Category 2 Water
This would be grey water, and will contain some varying degree of contamination. It may cause discomfort or illness if you are exposed to it, or if it was accidentally consumed.
Category 3 Water
Also known as black water, this water is highly contaminated and can cause serious illness or even death if consumed or exposed. It contains bacteria, fungi and is usually the result of sewage based spills. Seawater, flooding from rivers or streams, and rising flood water from rain can all become contaminated. To read more about flood water health risks visit the CDC’s website.
The first thing you need to do when your house floods is to find the source of the water. Sometimes it is safe for you to stop the flow of the water, such as a damaged toilet supply line. In this case there would be a small valve close to the wall that you can turn. Use caution as it is dangerous to walk in standing water, it could be contaminated, or at the very least a slip and fall hazard.
After you have located the source of the water and attempted to stop the flow (only if safe, and simple to do so) call Water Emergency Team. We will respond within the hour to assess the situation and develop and plan of action. We don’t recommend attempting to suck up water with a shopvac, or drying using consumer fans. To remove all of the water it will take deep extraction, high velocity airflow, and dehumidification.